Returns & Exchanges
Last Updated: [16/01/2026]
At MICHELE BRASHEAR LLC (“NexusWave,” “we,” or “us”), we strive to ensure your satisfaction with every purchase. If you’re not completely happy, here’s how we handle returns and refunds:
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if:
-
The item is unused, in its original packaging, with tags/labels intact.
-
The product is defective, damaged during shipping, or incorrectly fulfilled by us.
-
Non-returnable items include:
-
Digital downloads, software, or virtual products.
-
Custom-made or personalized items.
-
Items marked “Final Sale” or purchased at a clearance/discounted price.
-
2. Refund Process
-
Inspection Required: Returns must be received and verified by our team.
-
Approved Refunds: Issued to your original payment method within 3–7 business days after inspection (timing varies by bank/payment provider).
-
Shipping Costs: Return shipping fees are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).
3. Non-Refundable Situations
We cannot issue refunds for:
-
Returns initiated after 30 days of delivery.
-
Items damaged due to customer misuse, improper handling, or accidental damage.
-
Final sale, clearance, or discounted items (as noted at purchase).
-
Original shipping fees (unless the return results from our error).
4. How to Request a Return
Contact our support team within 30 days of delivery with:
-
Your Order Number.
-
A detailed Reason for Return.
-
Photos of the product/packaging (if damaged or defective).
Email: support@nexuswave.cv
Phone: +1 (252) 713-8827
We’ll respond within 48 hours with a return authorization and instructions.
Company Details
MICHELE BRASHEAR LLC
1924 Willowbrook Dr, Merced, CA 95348, USA
Website: nexuswave.cv
Contact: support@nexuswave.cv | +1 (252) 713-8827
